Contact Us

Talk to us

Our support team is here 24 hours a day, every day.

• Live chat: open the chat window on the site for an instant answer.
• Email: write to [email protected]. Give as much detail as you can so we can sort things out quickly.
• Help Centre: answers to common questions about accounts, payments and games.

Sending documents

When we ask you to confirm your details, send one photo ID (passport, driving licence or national ID card) and one proof of address no more than 3 months old, such as a utility bill or bank statement showing your full name and address. Mobile phone bills are not accepted.

Privacy questions

For anything about your personal data, see our Privacy Policy, which explains how to reach the team that handles it.

Our company

Grand Ivy Casino is run by White Hat Gaming Limited, 85 St John Street, Valletta, VLT1165, Malta.